HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.
HP uses AI to transform its customer support experience
- by Logic V
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Author: Hemang Shah
CEO, Logic V
As the CEO of Logic V Inc., Hemang Shah is responsible for running all facets of the business. Hemang is an accomplished IT executive with over 10 years experience in the IT industry.
Before founding Logic V Inc., Hemang has worked as Microsoft Practices Lead at Long View Systems, prior to that he was a Senior IT Infrastructure Consultant at Calgary based Compugen. Hemang also worked as Technical Accounts Manager at Microsoft.
Hemang hold’s Microsoft Certified Solutions Expert (MCSE) certificate. Hemang has been helping small and medium business clients to attain their IT infrastructure goals for over a decade.
Logic V Inc. was founded with the goal of bringing reliable technology management and advanced technologies to small and medium businesses.
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