Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by 91%, which won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement.
Future Generali uses Microsoft AI to Deepen Customer Engagements
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Author: Hemang Shah
CEO, Logic V
As the CEO of Logic V Inc., Hemang Shah is responsible for running all facets of the business. Hemang is an accomplished IT executive with over 10 years experience in the IT industry.
Before founding Logic V Inc., Hemang has worked as Microsoft Practices Lead at Long View Systems, prior to that he was a Senior IT Infrastructure Consultant at Calgary based Compugen. Hemang also worked as Technical Accounts Manager at Microsoft.
Hemang hold’s Microsoft Certified Solutions Expert (MCSE) certificate. Hemang has been helping small and medium business clients to attain their IT infrastructure goals for over a decade.
Logic V Inc. was founded with the goal of bringing reliable technology management and advanced technologies to small and medium businesses.
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